Frequently asked questions
Help with games, your account, purchases and privacy.
Answers about available features and common problems. Game guide · Contact support
64 answer(s)
Solo is available without an account. A guest session is for the current game and does not save permanent progress. Multiplayer and purchases require an account.
Open the relevant pageOpen Sign up, complete the required fields and review the current terms. You can also use Google when offered. Verify your email when prompted.
Open the relevant pageYou can play for free. A free account has five started games per UTC day, subject to mode requirements. Subscriptions offer unlimited games and the benefits listed on the plans page. Purchases are optional.
Open the relevant pageUse a recent browser with JavaScript and an Internet connection. The interface adapts to computers and phones. Live games need a WebSocket connection, which some workplace networks or extensions may block.
Use the site's language selector. Question language also depends on game settings and available translations. Changing the interface language does not change game rules or the correct answer.
Open the relevant pageThe game has no minimum age. Purchases require legal capacity or the involvement of a legal representative. When applicable, review the checkout confirmations with that representative.
Open the relevant pageThe selector offers Solo, Versus, Royale, Team, Bullet, Blitz, Bomb, Groupe, Casino and Sabotage. It shows access requirements and the characteristics of each mode before you play.
Open the relevant pageFree accounts may have level or access requirements. An active Student, Teacher or Master plan unlocks all modes without a level restriction. Any Nosco entry fee and the game's rules still apply.
Open the relevant pageChoose Solo or open game creation, then select the topic and available settings. Check your choices before starting. An account can save progress; a guest session does not save permanent history.
Open the relevant pageAdd friends, accept an invitation or share a lobby link. Players must meet the mode requirements and the lobby must have room. The host starts the game when it is ready.
Open the relevant pageGame creation lets you adjust settings supported by the selected mode. The server validates allowed values. Some mode-specific rules cannot be changed.
Open the relevant pageThe allowance counts games actually started on your account during the UTC day. Entering a waiting lobby alone does not count. Unlimited account games require an active plan; the interface shows applicable restrictions.
Open the relevant pageAccess to modes is included, but any virtual-currency stake or entry fee defined for a game still applies. Check the lobby settings and your balance before joining.
Restore your connection and return to the same lobby promptly. The server continues the game; reconnection behavior depends on the mode and game state. Disconnecting does not guarantee a pause or cancellation of the result.
Rules vary by mode: correct answers, speed, elimination or team objectives may contribute. Check the mode description. The server determines the result; the displayed timer does not authorize an answer received too late.
Open the relevant pageContact support with the question text, topic, date and, if possible, the game ID or link. Explain which answer is disputed and include a reliable source. Avoid unnecessary personal information.
Open the relevant pageNoscos are virtual currency for use within HEROTHOT. The site does not offer cash withdrawals, conversion into euros or transfers between players. A Nosco balance is not a bank account.
The challenge has ten questions for the day. You have thirty seconds per question. Submitting an answer or running out of time advances to the next question; an unanswered question earns no point.
Open the relevant pageThe server preserves elapsed time. Reloading does not give another thirty seconds. The page resumes with the remaining time and submits an expired question as unanswered.
Open the relevant pageThe Daily challenge card displays a complete month. Use the arrows next to the month name to view your history. Marked days reflect attempts recorded for your account.
The calendar is for viewing history. It does not let you make up a missed day or restart a completed attempt. Return for the next challenge or practice in Solo.
Keep the page open and use Retry when an error appears. Check your connection and session. The server prevents the same answer from being counted twice. If it persists, send support the challenge date and exact error.
Open the relevant pageNo. The challenge is a daily quiz. The mission streak tracks completion of daily quests, so finishing only the quiz does not necessarily extend that streak.
Daily limits and server reference dates use UTC. Around midnight, the game day may differ from your phone's date. Changing the device clock does not change the server day.
Eligible games and objectives award XP according to game rules. Quests show their rewards and progress. Permanent progress requires an account.
They offer objectives and XP rewards. Check their counters and expiry. A completed quest may require claiming its reward; available objectives and benefits depend on your account.
Ranking follows the results of eligible games, with separate ratings for each mode. Account results are stored on the server. Check the leaderboard for the relevant mode.
Open the relevant pageThe Passport tracks countries of opponents you have defeated, using their profile nationality. Visiting a country or changing your own nationality does not unlock it.
Achievements and the Passport are available from progress pages. Each achievement has its own requirements. If progress seems missing, check that you used the correct account and that the game has ended.
No. Progress belongs to the account ID. Changing a username does not create a new account. Signing in with another email or Google account may show different progress.
Open the relevant pageUse the friends features and available privacy settings. Removing a friend and blocking a player are different actions. For harassment or serious misconduct, also contact support with specific evidence.
Open the relevant pageNoscos pay for virtual shop items and fees in some game modes. Check each item's price: a subscription does not automatically make every cosmetic free.
Open the relevant pageOpen Shop, then Buy Noscos. Choose a pack, review the total and terms, then continue to Stripe checkout. Purchases are available only when sales are open and payments are configured.
Open the relevant pageThe prepared packs are 500 Noscos for €2.99, 1,200 for €5.99 and 3,000 for €12.99. Review the final total before confirming. A pack is a one-time purchase and does not create a subscription.
Open the relevant pageThe server credits Noscos after Stripe confirms payment. Returning to a success page alone does not prove payment. Delayed payment methods may delay crediting; check the order status before trying again.
Open the relevant pageRefresh the order status, then sign in again if needed. Do not immediately repeat the purchase. If a confirmed payment remains uncredited, send support the order or receipt reference, never a full card number or security code.
Open the relevant pageAfter purchasing, use Equip in the relevant category. Only one effect in the same category is displayed at a time. Unequipping removes the visual effect without removing the item from inventory.
Open the relevant pageCategories or items can require a particular subscription tier, shown on the item. Access to all game modes differs from access to all shop items. The Nosco price remains visible before purchase.
Open the relevant pageA pass bought with Noscos grants access for a fixed duration without automatic bank renewal. A Stripe subscription renews at the chosen interval until canceled. Upgrading a pass does not convert remaining lower-tier days into higher-tier days.
Open the relevant pageA confirmed refund may remove the corresponding proportion of the order's Noscos. If those coins were spent, the balance may become negative; future earnings or purchases offset it. Statutory rights and complaint review still apply.
Open the relevant pageStudent includes unlimited games and all modes. Teacher adds the mission and shop benefits listed on the plans page. Master adds higher-tier benefits, including mistake review. Always review the plans page before purchasing.
Open the relevant pagePlans show the monthly price and annual total separately. An annual period is paid in one payment, even when a monthly equivalent is shown. Review the interval, total and next billing date before confirming.
Open the relevant pageStripe shows methods actually available for your country, device and order. A payment method is not guaranteed in every situation. HEROTHOT never asks you to send banking credentials to support.
Yes. A Stripe subscription renews at the chosen interval until canceled. Nosco packs and passes bought with virtual currency are not that recurring subscription.
Open the relevant pageOpen Subscriptions while signed into the account that bought the plan and request cancellation. Check the confirmation and end date. Cancellation stops future renewals and keeps access until the paid period ends, without removing statutory rights.
Open the relevant pageChoose the desired plan on Subscriptions. When a subscription exists, Stripe presents the change, total and any prorations before confirmation. Check the stated effective date; do not create a second account to bypass a billing error.
Open the relevant pageA refusal may come from your bank, incomplete authentication or an unsupported method. Follow Stripe's message and contact your bank when needed. Support cannot bypass a bank refusal.
Sales may remain unavailable until publisher information, sales terms or payment setup have been verified. This does not confirm a charge. Contact support if you already have an order in progress.
Open the relevant pageUse billing management on Subscriptions to open the Stripe portal. It offers the operations enabled for your contract. You can also check confirmation emails or contact support with the payment reference.
Open the relevant pageUse the withdrawal request page or contact the seller with the order reference. Requesting immediate access does not automatically remove statutory rights. Sales terms explain timing, applicable rules and complaint channels.
Open the relevant pageUse Forgot password on the sign-in page, then follow the received link or code. Check spam and use the newest message. If you use Google, sign in with the same Google identity.
Open the relevant pageCheck the entered email address, spam and delivery delay. Use the resend option without repeatedly requesting codes. Never give a sign-in or recovery code to another player.
Open account settings to edit supported details such as username, avatar, bio or country. Displayed file-size and format limits apply to uploaded files and text.
Open the relevant pageNo. In-app access is limited to participants, but messages are not end-to-end encrypted. Authorized access may be necessary for support, security or legal obligations.
Open the relevant pageThe site processes account information, progress and data needed to operate the service. The privacy policy details purposes, recipients, retention and rights; consult it for specific requests.
Open the relevant pageUse available account tools or contact support through the dedicated page. Identity verification may be necessary to protect your account; do not send sensitive documents without a specific need.
Open the relevant pageOpen account settings and follow the deletion confirmation in the danger zone. Account deletion is permanent. Separately verify subscription cancellation and keep any receipts you need before confirming.
Open the relevant pageReload, check your connection and update your browser. Temporarily try without extensions that alter page layout or block resources. If it persists, tell support the page, browser and screen size.
Open the relevant pageA session can expire or be invalidated after a security change. Sign in again with the same account. If it repeats, check that the browser allows necessary storage and avoid manual clock changes.
Open the relevant pageCheck site, device and tab volume as well as audio preferences. Browsers may require an interaction before starting audio. Sound is not required to answer questions.
Open the relevant pageUse Tab to reach buttons and forms, then Enter or Space as appropriate. Use available display and motion preferences on your device. Report inaccessible controls with the page and reproduction steps.
Open the relevant pageInclude your username, page, date, reproduction steps and exact message. For purchases, add the order reference. Screenshots can help; hide sensitive information. Never send your password, sign-in codes or full card details.
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